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Premium Luxury Floor Mats
Made To Order Diamond Car Mats

Shipping Policy

SHIPPING DELAYS NOTICE:

At Car Mats Fit, we value transparency and want to keep our customers informed about the current global logistics challenges affecting shipping times. Due to the extraordinary circumstances, which include wars, inflation, and heightened pressure on air freight, the entire logistics industry is facing unprecedented challenges.

Potential Delays:

In rare instances (affecting less than 5% of orders), some packages may experience longer delivery times than usual. These delays are primarily attributed to flight restrictions, shipment delays, and more stringent customs checks in certain regions.

Extended Delivery Timeframe:

Please be aware that your order delivery could be subject to delays of up to 15-30 business days on top of the standard shipping times mentioned below. These delays are caused by various factors beyond our control.

Allow Extra Time for Delivery:

We kindly request your understanding and patience during these challenging times. We recommend allowing extra time for your delivery. Rest assured that your Car Mats Fit™ will be worth the wait, and we sincerely apologize for any inconvenience caused.

Our Commitment to You:

At Car Mats Fit, every order is treated with the utmost care, as if it were our first. We are committed to making every possible effort to ensure your package is delivered as soon as possible.

Manufacturing Process Time:

As you await your Car Mats Fit item, please note that the manufacturing process takes approximately 5-7 business days. The complexity of your car’s floor measurements may slightly influence this timeframe.

Shipping FAQ:

My parcel was shipped but I didn`t get an update

Your parcel is in transit to destination country, unfortunately this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once parcel arrives in destination country and is checked and cleared by customs. Most countries do not update the tracking details till the parcel is checked and cleared by customs, and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.

My parcel is showing delivered but I didn`t receive it

Please check with your neighbours or your local post office as couriers can deliver parcels to different addresses or local post office if there is no answer at delivery point. You should also receive a notice from the courier explaining where the parcel was delivered.

What if my parcel is lost?

We monitor every parcel and always keep in close contact with couriers to check for updates and make sure parcels are not lost. In the unlikely event where parcels get marked at lost in transit, we will remake and reship your order as soon as possible or offer you a full refund for your purchase

Shipping Time

USA and Canada

Production time: 5-7 days

Standard shipping

Shipping Times: 14 – 21 days
Total Delivery Time: 19 – 28 days

Express shipping:

Shipping Times: 7– 10 days
Total Delivery Time: 12 – 17 days

Canada Express shipping:

Shipping Times: 10– 15 days
Total Delivery Time: 15 – 22 days

UK, Ireland, Germany, Netherlands, Italy, Spain, France, Switzerland

Production time: 5-7 days

Standard shipping:

Shipping Times: 14 – 21 days
Total Delivery Time: 19 – 28 days

Express shipping:

Shipping Times: 7 – 10 days
Total Delivery Time: 12 – 17 days

Belgium, Austria, Netherlands, Sweden, Finland, Holland, Portugal

Production time: 5-7 days

Standard shipping:

Shipping Times: 10 – 21 days
Total Delivery Time: 15 – 28 days

Express shipping:

Shipping Times: 5 – 15 days
Total Delivery Time: 10 – 22 days

Poland, Czech Republic, Slovenia, Croatia, Cypru, Malta, Greece, Bulgaria, Romania, Slovakia

Production time: 5-7 days

Standard shipping:

Shipping Times: 14 – 21 days
Total Delivery Time: 19 – 28 days

Express shipping:

Shipping Times: 10 – 15 days
Total Delivery Time: 15 – 21 days

Other EU countries

Production time: 5-7 days

Standard shipping:

Shipping Times: 10 – 21 days
Total Delivery Time: 15 – 28 days

Express shipping:

Shipping Times: 10 – 15 days
Total Delivery Time: 15 – 22 days

Asia Africa and Others

Production time: 5-7 days

Standard shipping:

Shipping Times: 20 – 30 days
Total Delivery Time: 25 – 37 days

Express shipping:

Shipping Times: 14 – 21 days
Total Delivery Time: 19 – 28 days

Quality, fit and coverage is our top priority, that`s why each set is made to order according to your make and model usign precise manufacturer measurements to ensure perfect fit. Diamond Car Mats requires approx 5-7 days to process each order. If additional information is required, delivery times could change.

To deliver your order as accurate and fast as possible, please make sure you provide all car details when ordering. You can use the Other Details section to specify any special vehicle details.

Please be aware that some countries can stop parcels at border for security checks and import taxes. These can add to total delivery times. Depending on your country laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by Diamond Car Mats or the couriers we use. All these taxes are goverment imposed, they receive 100% of these charges. If you failed to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund process, and could fail to qualify for our refund policy.